FAQs

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Journey Mexico is a luxury custom travel company specializing in authentic, tailor-made travel experiences throughout Mexico. As a guide-owned and operated company with over 30 years of combined experience on the ground, we offer unmatched local knowledge and logistics expertise. The company lives, works, and operates in Mexico, providing insider access to hidden gems and exclusive experiences only achieved through access.

  • Over 20 years designing luxury Mexico trips
  • B Corp Certified for responsible business practices
  • Offices in Puerto Vallarta, Cancun, Los Cabos, and Mexico City
  • Award-winning service (Condé Nast Top Travel Specialist, Travel + Leisure A-List)

We’re based in Mexico with offices in top destinations including Puerto Vallarta, Merida, Cancun, and Mexico City. Our on-the-ground presence allows us to personally vet every experience and maintain the highest standards.

Journey Mexico designs custom itineraries throughout the entire Mexican Republic, including:

  • Popular Beach Destinations:
  • Riviera Maya, Tulum & Cancun
  • Los Cabos
  • Puerto Vallarta & Punta Mita
  • Pacific Coast beaches
  • Cultural & Colonial Destinations:
  • Mexico City
  • Oaxaca
  • San Miguel de Allende
  • Guanajuato
  • Puebla
  • Colonial Mexico heartland
  • Guadalajara & Tequila Country
  • Nature & Adventure Destinations:
  • Baja California
  • Copper Canyon & Northern Mexico
  • Chiapas
  • Yucatan Peninsula archaeological sites
  • Gulf Coast
  • Off-the-Beaten-Path Destinations:
  • Remote villages and indigenous communities
  • Lesser-known archaeological sites
  • Private haciendas and eco-lodges

 

We design journeys throughout Mexico including the Riviera Maya, Yucatan Peninsula, Mexico City, Oaxaca, Los Cabos, Baja California, San Miguel de Allende, Puerto Vallarta & Punta Mita, the Pacific Coast, Chiapas, Copper Canyon, Colonial Mexico, Guadalajara & Tequila Country, and off-the-beaten-path destinations.

Yes, Journey Mexico is officially B Corp Certified. This certification verifies Journey Mexico’s commitment to:

  • Social and environmental responsibility
  • Transparent business practices
  • Accountability to all stakeholders
  • Prioritizing positive impact on people and places alongside profit

Being B Corp Certified means Journey Mexico meets rigorous verified standards and continually works to ensure Mexico’s natural world and local communities benefit from their operations.

Journey Mexico’s bespoke journeys start from $1,200 USD per day for two travelers. Final pricing depends on several factors:

  • Specific destinations and regions visited
  • Accommodation choices (5-star hotels, luxury resorts, or private villas)
  • Types of experiences and activities included
  • Season and travel dates
  • Length of stay
  • Special requests and exclusive access experiences

All pricing is transparent and includes in-country logistics, private transfers, expert guides, accommodations, and some meals.

Here’s our recommended booking timeline, but we are always happy to book any last minute getaways.

  • General travel: Several months in advance
  • Peak periods: 6+ months advance booking recommended
    •  Day of the Dead (late October/early November)
    •  Easter Week (Semana Santa)
    •  Festive season: December holidays and New Year
    •  Summer holidays (June-August)
    • F1
    • CDMX – Zona Maco
  • Last-minute requests: We always recommend a vacation even if it’s last minute, these will be subject to availability (not our top guides)

Early planning ensures access to the finest accommodations, dining, and most sought-after experiences, especially during Mexico’s popular travel seasons.

Journey Mexico creates fully customized itineraries for diverse travel interests. Each journey is designed from scratch based on your individual interests, pace, and preferences.

  • Examples of Travel Styles: [Link to travel experiences]
    • Cultural & Archaeological: Ancient Mayan ruins, colonial cities, indigenous communities
    • Beach & Relaxation: Private villas, luxury resorts, pristine coastlines
    • Culinary & Wine: Tequila distilleries, cooking classes, farm-to-table experiences, mezcal tastings
    • Adventure & Active: Surfing, diving, hiking, whale watching, zip-lining
    • Wellness & Spa: Luxury spa retreats, yoga, holistic healing
    • Romance & Honeymoons: Private dinners, couples’ experiences, romantic hideaways
    • Family Vacations: Multi-generational travel with age-appropriate activities
    • Executive Retreats: Corporate groups, team building, business incentives
    • Nature & Wildlife: Whale watching, bird watching, sea turtle conservation
    • Art & Native Crafts: Artisan workshops, gallery visits, textile traditions

Your dedicated Journey travel planner guides you or your travel agent through every step, ensuring a seamless planning experience.
Step-by-step custom planning:

  1. Initial Consultation: Share your interests, travel dates, group size, budget, and dream experiences
    1. Phone call requested for personal touch
  2. Itinerary Design: Journey Mexico’s expert team designs a personalized proposed itinerary
  3. Collaborative Refinement: Review, discuss, and adjust details until everything feels perfect
  4. Finalization: Confirm all arrangements, accommodations, and experiences 
    1. Final Itinerary goes out 3 weeks prior to the start of the trip
  5. Pre-Travel Support: Receive detailed itinerary documents and 24/7 emergency contact information
  6. During Travel: Personal travel assistant available via WhatsApp for any need
  7. Post-Travel: Follow-up to ensure complete satisfaction

We are happy to introduce you to some of our top travel partners for end to end travel planning for international flights.

Yes, Journey Mexico provides complete, end-to-end logistics management from touch down to take off. (International flights not included)

  • Private airport transfers and ground transportation
  • Domestic flights within Mexico
  • Private drivers and professional chauffeurs
  • Helicopter and charter plane services
  • Yacht charters and boat transportation
  • Timing and coordination of all experiences
  • Restaurant reservations
  • Spa bookings and special arrangements

Journey Mexico’s in-country expertise and extensive relationships allow them to coordinate even the most complex multi-region itineraries with precision, so you can simply relax and enjoy your journey.

Journey Mexico provides 24/7 in-country support throughout your entire journey via:

  • Personal travel assistant accessible via WhatsApp
  • Emergency phone support
  • On-the-ground coordinators in each region
  • Real-time assistance with:
  • Plan adjustments or changes
  • Restaurant reservations
  • Special requests
  •  Logistics coordination
  •  Problem resolution

This around-the-clock concierge service ensures seamless, worry-free travel from arrival to departure.

Journey Mexico’s pricing is transparent and straightforward. Here’s how it works:

  • Initial Deposit: 
    • A non-refundable initial deposit is required to secure your booking and begin planning your custom itinerary at the time of booking
    • This deposit holds your dates with hotels, villas, experiences, guides, domestic flights (extra charge for domestic flights, require full payment)
  • Payment Schedule:
    • Typical payment schedule: 30% down payment at the time of booking (during regular season, peak times are subject to higher down payments)
    • Final payment due 60 days prior to arrival (timing varies by property and season)
    • All payments can be made via credit card (Visa, Mastercard, American Express) with a 3% processing fee, or by wire transfer (no processing fee)
  • What’s Included in Pricing:
    • All in-country accommodations
    • Private ground transportation with professional drivers
    •  Expert guides and specialists
    • Most meals (typically breakfast and select lunches/dinners)
    • Activities and entrance fees as specified in your itinerary
    • 24/7 in-country support
  • What’s Not Included:
    • International flights (can be arranged through your trusted travel agent)
    • Travel insurance (highly recommended)
    • Personal expenses and gratuities
    • Some meals and beverages
    • Optional activities not included in your itinerary
  • Pricing Considerations:
    • All quoted prices are subject to availability and may change until services are confirmed
    • Peak season travel costs will be higher
    • Pricing varies by destination, accommodation tier, season, and group size
    • Sample itineraries on the website show estimated pricing; final costs depend on your specific customizations
  • Travel Insurance:
    • We highly recommend purchasing trip cancellation insurance to protect your investment.
  • Gratuities are not included but highly recommended

Journey Mexico works exclusively with Mexico’s finest luxury properties and boutique hotels, personally selected and vetted:

  • Accommodation Types:
    • 5-star luxury hotels and resorts
    • Boutique design hotels
    • Historic haciendas
    • Private luxury villas (through Villas by Journey Mexico)
    • Eco-luxury lodges
    • Beach resorts and private residences
    • Exclusive adults-only properties
    • Family-friendly luxury resorts

Each property is chosen for exceptional service, sense of place, and how well it complements your journey.

Award Recognition: Journey Mexico was honored with Travel + Leisure’s “Best Villa Rental Agency” award.

  • Over 20 years designing luxury Mexico trips
  • B Corp Certified for responsible business practices
  • Offices in Puerto Vallarta, Cancun, Los Cabos, and Mexico City
  • Award-winning service (Condé Nast Top Travel Specialist, Travel + Leisure A-List)

Yes, through [Villas by Journey Mexico], we offer an exceptional portfolio of private luxury villas throughout Mexico. These exclusive properties provide:

  • Complete privacy and personalized service
  • Private chefs and staff
  • Premium locations in top destinations
  • Family-friendly layouts for multi-generational travel
  • Romantic settings for honeymoons and couples
  • Full concierge services

Journey Mexico’s villa collection has been recognized as the best in Mexico by Travel + Leisure magazine.

Journey Mexico primarily focuses on private experiences, which provide:

  • Deeper connection with destinations and local culture
  • Flexibility to move at your own pace
  • More exclusive access and opportunities
  • Personalized attention from expert guides
  • Ability to customize on the fly
  • Privacy and intimacy for couples and families

Shared experiences are offered selectively only when they add genuine value to the journey.

Journey Mexico’s expert private guides are among Mexico’s very best, featuring:

  • Qualifications:
    • Advanced degrees in art history, archaeology, anthropology, or biological sciences
    • Years of specialized experience in their fields
    • Depending on the destination: Fluent English, German, Russian (CDMX, Riviera Maya), French, Italian, Portuguese, Mandarin, Polish (Riviera Maya) and Spanish (plus indigenous languages for some guides)
    • Charming, personable, and professional demeanor
    • Deep passion for Mexico’s culture and natural heritage
  • Types of Expert Guides:
    • Archaeologists for ancient Mayan and Aztec sites
    • Biologists and naturalists for wildlife and ecology
    • Chefs and culinary experts for food experiences
    • Art historians for colonial architecture and museums
    • Local specialists (Certified scuba divers, etc…Bird watching – Merida & Riviera Maya)

Guests frequently describe Journey Mexico’s guides as friends by the end of their journey.

Journey Mexico maintains the highest standards through:

  • Quality Assurance:
    • Personal vetting of every experience before offering to guests
    • Extensive on-the-ground exploration by the Journey Mexico team
    • Ongoing relationships with top-tier providers
    • Regular site inspections and quality checks
    • Feedback integration from past guests
  • Safety Standards:
    • Uncompromising safety and operational standards
    • Professional, licensed guides and drivers
    • Emergency support protocols
    • 24/7 in-country assistance
    • Current local knowledge and security awareness
    • Insurance and liability coverage

Yes, Journey Mexico accommodates all dietary requirements and communicates with all hotels and guides prior to your experiences:

  • Vegetarian and vegan
  • Gluten-free and celiac
  • Food allergies and intolerances
  • Religious dietary restrictions (kosher, halal)
  • Personal preferences and dislikes
  • Children’s menus and picky eaters

Simply inform your travel planner during the planning process, and all restaurants, hotels, and experiences will be notified in advance.

Absolutely. Because every Journey Mexico itinerary is fully customized, trips can be designed around any special interest including:

  • Photography (with professional photo guides)
  • Surfing and water sports
  • Art and gallery hopping
  • Wine and spirits (tequila, mezcal, craft beer)
  • Indigenous culture and textiles
  • Architecture and design
  • Birdwatching and wildlife
  • Yoga and meditation
  • Diving and snorkeling
  • Golf
  • Fishing (sport fishing, fly fishing)
  • Horseback riding
  • Any other passion or hobby

Yes, Journey Mexico excels at designing family-friendly luxury vacations for all types of families. Couples with young children, multigenerational family groups, teen & tween travelers, and extended family gatherings.

Family-Specific Services:

  • Age-appropriate activities and experiences
  • Family suites and connecting rooms
  • Private villas with space for everyone
  • Kid-friendly restaurants and flexible meal times
  • Educational experiences that engage children
  • Professional guides skilled with children
  • Babysitting services when needed
  • Mix of active and relaxation time

Yes, Journey Mexico designs custom experiences for any type of traveler or group:

  • Private groups of friends traveling together
  • Corporate groups and executive retreats
  • Incentive travel programs
  • Team-building experiences
  • Destination weddings and celebrations
  • Special milestone trips (anniversaries, birthdays, retirements)

Group itineraries are tailored to accommodate diverse interests and create bonding experiences while maintaining luxury standards.

Journey Mexico works with sophisticated, discerning travelers who:

  • Value authentic cultural experiences over typical tourism
  • Appreciate thoughtful design and attention to detail
  • Expect the highest level of personalized service
  • Seek deeper understanding of destinations
  • Want flexibility and customization
  • Prefer private experiences
  • Are curious explorers interested in going beyond surface-level travel
  • Value responsible, sustainable tourism practices

As a certified B Corporation,, Journey Mexico is committed to responsible tourism through:

  • Environmental Practices:
    • Partnering with eco-conscious properties
    • Supporting conservation initiatives
    • Minimizing environmental impact
    • Promoting sustainable transportation options
  • Social Impact:
    • Supporting local communities and businesses
    • Fair wages and working conditions for guides and staff
    • Partnerships with indigenous artisans and cooperatives
    • Cultural preservation efforts
    • Educational experiences that foster understanding
  • Economic Benefits:
    • Keeping tourism revenue in local communities
    • Long-term relationships with Mexican partners
    •  Supporting small businesses and family enterprises

Journey Mexico believes travel should benefit Mexico’s natural world and communities, not just tourists.

Cannot find what you are looking for? We invite you to contact us.

INQUIRE & CUSTOMIZE THIS ITINERARY

Our custom-tailored journeys start from $1,000 USD per day for two travelers. ($1,800 per couple in beach destinations)

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