Fairmont Mayakoba

A resort hotel with the family in mind, Fairmont Mayakoba offers something for all ages.

Fairmont Mayakoba is set around 16km of canal and lagoon, so the resort is big but easily accessible. You can walk or cycle from place to place or take the shared golf carts that circulate regularly.

The resort has 5 swimming pools, including one for adults only if you prefer a quiet spot, and a private beach club with sunbeds and food and drink service. There are also 3 restaurants that vary in formality and cuisine, meaning that there is something for every occasion and taste.

The recently renovated suites are colorful and bright with Mexican design touches throughout. Ample bathrooms offer privacy, while having large windows that let in lots of light. All rooms have air-conditioning, televisions, Ipod docks, plus a variety of teas and coffees.

Traversing the resort you will likely see exotic birds wandering by or flying past, and you can take a trip down the lagoon, looking for the well protected marine life that make the area their home.

To fully relax, head to the spa to enjoy treatments and rituals, many of which are influenced by local Maya tradition. Golf fans can head to the renowned El Cameleon golf course, which hosts the only official PGA golf event in Mexico.

PHOTO GALLERY

JM TIP

The signature casitas offer increased privacy and a lot of space.

EARLY BOOKING BONUS 2020

Up to 5% Off

Booking window: Until Sep 30, 2019

Travel window: From Jan 05 to Apr 17, 2020 & From Apr 18 to Oct 31, 2020

Terms and Conditions:

* Promotion is subject to availability and it is not combinable with other promotions.
* All promotions are subject to change at any time without previous notice; blackout and other restrictions may apply.

ALL Stay Well.

We are committed to ensuring that you stay safe and stay well in all of our hotels.

For more than 130 years, our loyal guests and employees at Accor properties across North & Central America have entrusted us with their care and safety. We have a long-standing tradition of setting new benchmarks for excellence in our industry and today is no different. As we navigate through this unprecedented moment in our history, we remain deeply committed to the wellbeing of our Accor family. Today, this means keeping you safe by preventing the spread of COVID-19 – by partnering with top experts, investing in research, new standards of safety, enhanced protocols and procedures which will address our new reality. And though it is impossible to know what tomorrow holds, please be assured that we are looking ahead, through and past the COVID-19 pandemic, to ensure that you, our valued guests and employees, will always be looked after with the highest degree of care and comfort. Stay well with ALL.

ALLSAFE

High standards of hygiene and cleanliness are already delivered across all our brands, all over the world. However the COVID-19 pandemic demands that we elevate those standards even further; therefore, we have launched the ALLSAFE label, which represents some of the most stringent cleaning standards & operational procedures in the hospitality industry.

Accor’s global cleanliness & prevention standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification. The ALLSAFE label communicates to guests when these standards have been met in our hotels. All Accor hotels must apply the global and regional standards and be audited either by the Group’s operational experts or third-party auditors to achieve the new ALLSAFE label.

AXA

To further strengthen our hotels’ commitment to the care of all who visit, Accor has announced a groundbreaking strategic partnership with AXA, a global leader in insurance, offering medical support to guests across the 5,000 Accor hotels worldwide. Guests will benefit from AXA’s most recent advances in telemedicine through free access to medical teleconsultations, as well as access to AXA’s extensive medical networks, with tens of thousands of licensed healthcare professionals. Rollout is expected as soon as July 2020.

Guest Journey

At each touchpoint along the guest journey through an Accor property, extensive measures are being taken to protect our guests and employees, and aid in preventing the spread of COVID-19.

All protocols have been developed following the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities, and have been validated by our expert advisory partners for maximum efficacy. Enhanced hands-on training, dedicated on-property rollout committees and a formal audit program ensure initial and continued compliance at all hotels across North & Central America.

Overview

• Physical distancing
• Hand hygiene, including proper handwashing & hand sanitizer stations
• Mandatory screening for all guests and employees, which may include a temperature check
• Masks provided to all guests and worn by all employees
• Increased cleaning & disinfecting frequency, with continued use of EPA-registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19
• COVID-19 awareness, education & training
• Formal cleaning & disinfecting audit program

Reservation

For more confidence in your booking, flexible rates are always available, allowing change or cancellation up to 24 hours in advance of arrival

Visit all.accor.com for the most up-to-date information on Accor’s global cancellation policies

Pre-Stay

Via pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees

Each guest will receive communication from the hotel prior to arrival providing additional information on arrival process, online check-in, hotel services & amenities, fast checkout, and more

Guests encouraged to use pre-arrival communications to reduce contact upon arrival

Arrival

Temporary suspension of valet parking in favor of self-parking, where available

Gloves and masks for bell persons

Increased frequency of bell cart cleaning & disinfecting

Hard-case guest luggage disinfected and/or disinfecting wipes made available to guests

Welcome & Check-In

Gloved & masked welcome greeter offers hand sanitizer and mask upon arrival

Welcome greeter manages queues to promote physical distancing

Mandatory screening for all guests, which may include a temperature check

Adjustments to front desk to promote physical distancing (i.e. plexiglass partitions, extra desks where needed, etc.)

Shift to low- or no-touch payment where possible

Guestroom keys disinfected

Welcome letter communicating cleaning procedures, amenities available upon request, and protocols in public spaces

Lobby & Public Spaces

Hand sanitizer stations in key areas throughout hotel

Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points

Cleaning time sheets displayed

Removal of coffee & water station; bottled water available from front desk

Lobby seating area rearranged to facilitate physical distancing

Signage and markers communicating physical distancing protocols in public spaces

Elevators

Signage to indicate maximum occupancy to promote physical distancing

Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19

Hand sanitizer available in elevator foyers

Public Washrooms

Antibacterial soap year-round

Hand sanitizer stations located outside washrooms

High-touch disinfecting every hour with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19

Cleaning time sheets displayed

Guest Room

Avoid assigning connecting rooms to parties not traveling together, whenever possible

Dedicated floors and self-isolation procedures assigned to guests who display a higher temperature at the time of screening

“Wellness kits” provided in each room (masks, gloves, hand sanitizer, disinfecting wipes, etc.)

Tea / coffee maker provided upon request, and disinfected between each use

Removal of: minibar items, pens & stationery, hotel collateral, print magazines, alarm clock, etc.; items available upon request, and disinfected between each use – new items provided where possible

Guest requests carried out in a thoughtful manner with guests’ safety top of mind

Proper hand washing procedure noted in guest bathroom, where applicable

Housekeeping

48 hour “resting period” between guest stays, followed by cleaning and disinfection

Stayover housekeeping service every third day and wellness checks daily

No housekeeping service while guest is in room

Personal Protective Equipment worn by all room attendants and changed after each guestroom

Enhanced focus on disinfection of all guest room touchpoints, plus continuation of extensive training and auditing

Continued use of EPA-registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19

Restaurants

Gloved & masked welcome greeter offers hand sanitizer and mask upon arrival

Mandatory screening for all diners, which may include a temperature check

Seat allocation to promote physical distancing

Envelope / pouch to place masks in while dining

Shift to disposable menus and/or disinfection between each use

Change of items / disinfection of all touchpoints on table between diners

Increased frequency of cleaning and disinfecting for both front and back of house with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19

Masks & gloves for all restaurant workers, front and back of house

In-Room Dining

Contactless option for drop-off and pick-up at door

Shift to disposable accompaniments, such as salt and pepper, etc.

Removal of additional tray accessories when order is delivered (i.e. flower vase, etc.)

Trays disinfected between each use

Delivered by In-Room Dining attendant in mask and gloves

Fairmont Gold / Sofitel Club Millésime:

Hand sanitizer dispensers available in various locations throughout lounge

Seating areas rearranged to facilitate physical distancing

No self-service available in lounge

Canape/breakfast offerings in individual servings

Disinfecting wipes next to computer area

Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19

Signage and markers communicating physical distancing protocols

Concierge

Distance maintained during all interactions via signage and plexiglass partitions, where possible

Use of digital confirmations and communication, where possible

Packages will be disinfected or quarantined, depending on guest preference

Communication with preferred partners to ensure consistency of cleaning and safety procedures

Business Center

Hand sanitizer stations in key areas throughout hotel

Set-up of computer and equipment to promote physical distancing

Business amenities available upon request, ensuring disinfecting between each use

Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19

Pool / Recreation

Gloves and masks worn by attendants providing towels

Physical distancing maintained via signage, placement of chairs and umbrellas, and revised occupancy limits

Lounge chairs, sun umbrellas and lifeguard stands disinfected after each use

Hand sanitizer stations in key areas throughout hotel

Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, including public areas, restrooms and towel desk

Signage and markers communicating physical distancing protocols in public spaces

Fitness

Hand sanitizer dispensers and disinfecting wipes available throughout facility

Physical distancing maintained via signage and markers

Reservation of gym time through Front Desk or Concierge, where available

Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19

Cleaning time sheets displayed

Signage and markers communicating physical distancing protocols in public spaces

Spa

Revised menu of services; varies by property

Gloved & masked welcome greeter offers hand sanitizer and mask upon arrival to spa

Mandatory screening for all guests, which may include a temperature check

Physical distancing maintained via signage, placement of furniture, locker assignments, revised occupancy limits, and scheduling of reservations

Gloves and masks worn by all employees; gloves changed and hands washed before and after each treatment, at a minimum

Lockers, vanities, showers, treatment rooms, etc. disinfected after each use

No self-service food & beverage in spa or relaxation lounge

Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19

Shift to low- or no-touch payment where possible

Signage and markers communicating physical distancing protocols in public spaces

Meetings & Events

Gloved & masked welcome greeter offers hand sanitizer and mask upon arrival and manages check-in queues to promote physical distancing

Mandatory screening for all attendees, which may include a temperature check

Event set-ups to facilitate physical distancing; use of outdoor space whenever possible

Hand sanitizer stations in key areas throughout event spaces

All food and beverage offerings served in individual servings; no buffets

Gloves & masks for all employees servicing event

Disinfection of all touchpoints (tables, chairs, linens, etc.) between events with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19

Checkout

Contactless checkout via email, text message, telephone or television

Keys may be left in room or in checkout box in the lobby, to be disinfected

Promote email invoice

Departure

Gloves and masks for bell persons

Increased frequency of bell cart cleaning & disinfecting

Temporary suspension of house car service

Employees

Mandatory screening for all employees upon arrival, which may include a temperature check

Masks worn by all employees

Gloves worn as needed by department

Hand sanitizer dispensers at entrance and throughout all work spaces and employee common areas

Physical distancing observed in all employee areas, including dining areas and in hotel communication sessions

Adjusted shift start times to promote physical distancing of employees

No self-service or buffet in employee dining areas

Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc. with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19

COVID-19 related training and retooling provided to all employees

Signage and markers communicating physical distancing protocols throughout employee areas.

The above represents a sampling of the new health & safety measures being implemented at Accor luxury properties across North & Central America. This list is not intended to be all-inclusive, but to offer an overview of how Accor is working to safeguard the health and wellbeing of its guests and employees. All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to change based on the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities.