JOBS
We are currently hiring for the following positions:
Regional Business Development Manager – North America
Location: Remote (Chicago, Houston, Dallas, Los Angeles, Mexico City, Atlanta, or Other Major Cities)
Are you a strategic, relationship-driven professional passionate about growing business in the luxury travel industry? Journey Group is seeking a Regional Business Development Manager to expand our footprint in North America, focusing on trade partnerships and sales growth. If you thrive on building connections, driving results, and representing world-class travel experiences, this is the perfect role for you!
Why You’ll Love This Role:
- Drive Impact & Growth – Play a key role in expanding trade partnerships, securing new accounts, and increasing revenue.
- Work with Luxury Travel Leaders – Represent Journey Mexico, Journey Costa Rica, and Journey Brazil, collaborating with elite travel advisors and tour operators.
- Flexibility & Autonomy – Work remotely while traveling 10–12 weeks per year to attend trade events, host FAM trips, and build relationships.
- Engage with a Dynamic Team – Collaborate with business development, marketing, and product teams to enhance our global presence.
What You’ll Do:
Trade Business Development (85%)
- Grow & Manage Trade Relationships – Develop new and existing trade accounts across travel agencies, tour operators, and key industry segments.
- Lead Generation & Qualification – Identify potential partners, qualify leads, and hand off to the Travel Planning Team for booking.
- Sales & Training Presentations – Deliver in-person and virtual product training to trade clients, equipping them with itineraries, visuals, and marketing copy.
- Trade Show & Sales Event Representation – Attend key industry events, execute sales calls, and forge new partnerships.
- Host Webinars & VIP FAM Trips – Generate interest, lead webinars, and help design and execute exclusive familiarization trips.
- Support Customer Service Efforts – Work with sales and operations teams to resolve trade client concerns and maintain high satisfaction levels.
Budget management and reporting (15%)
- Strategic Planning – Collaborate on a regional business development plan with measurable goals.
- CRM Management – Track and analyze all sales activities in Zoho CRM, ensuring accurate data entry and performance tracking.
- ROI Measurement – Monitor and evaluate the impact of trade activities, optimizing strategies for maximum business growth.
Reports to: Director of Business Development
What We’re Looking For:
- Proven Experience – 3–5+ years in business development, sales, or trade marketing, preferably in the travel or hospitality industry.
- Exceptional Relationship Builder – Skilled at developing and maintaining strong trade partnerships with travel agents, tour operators, and luxury suppliers.
- Strategic & Results-Oriented – Ability to create and execute effective business development plans aligned with company goals.
- Excellent Communication Skills – A compelling speaker and presenter with a knack for persuasive storytelling.
- Passion for Travel & Flexibility – Willing to travel 10–12 weeks per year to engage with trade clients and attend industry events.
- CRM & Data Management Experience – Familiarity with Zoho CRM or similar platforms for sales tracking and reporting.
Who You’ll Work With:
Internal: Business Development, Marketing, Administration, Country Managing Directors & Staff
External: Clients, Travel Agents, Tour Operators, Luxury Suppliers (hotels, guides, experience providers), Media
The Journey Mexico, Journey Costa Rica and Journey Brazil teams ensure that we are always recruiting, retaining and promoting a diverse mix of colleagues who are representative of the diversity and inclusion in our local communities. This gives us a great opportunity to have access to a broad range of ideas and allows us to give you the wide mix of cultural impact you know and expect from Journey Mexico, Journey Costa Rica and Journey Brazil.
Essential duties and responsibilities include the following. Other duties may be assigned.
To apply please send a cover letter and resume to: jobs@journeymexico.com and tell us why you’re the perfect fit for this role!
Operations Coordinator
Location: Remote/Hybrid (Puerto Vallarta, Cancun, or Mexico City)
Purpose of Position
Do you have a passion for seamless trip execution and behind-the-scenes logistics? Journey Mexico is looking for an Operations Coordinator to ensure that our clients experience flawless, high-quality travel in Mexico. If you thrive on precision, negotiation, and problem-solving, this role is for you!
Why You’ll Love This Role:
- Be the Backbone of Luxury Travel – Your expertise ensures every itinerary runs smoothly and efficiently.
- Grow & Expand Your Network – Build relationships with top vendors, guides, and service providers across Mexico.
- Dynamic & Fast-Paced Environment – Work closely with sales and operations teams to deliver unforgettable experiences.
Contacts
Internal: Journey’s group: Business Development, Marketing, Administration, Country Managing Directors and staff
External:
- Clients
- Travel Agents / Tour Operators
- Suppliers (hotels, experience providers, guides, etc.)
- Media
What You’ll Do:
- Oversee Trip Execution – Coordinate and manage logistics for all booked trips, ensuring a near-flawless guest experience.
- Upsell & Support Sales – Recommend additional in-country services and assist with quoting day tours and travel services.
- Maintain Vendor Relationships – Negotiate with local suppliers, tour guides, and accommodations to secure the best experiences for our clients.
- Ensure Accuracy & Excellence – Manage administrative details with high attention to detail and top-tier customer service.
What We’re Looking For:
- 3–5 years of experience in the travel industry in a customer service or tour operations role (DMC experience preferred).
- Extensive knowledge of Mexico – From Baja to Chiapas and the Yucatán Peninsula, you understand key destinations inside and out.
- (Preferred) Experience Operating Tours in Mexico – Especially in key regions like Copper Canyon, San Miguel de Allende, Oaxaca, and the Riviera Maya.
- Exceptional organizational skills – You manage multiple moving parts with ease and precision.
Essential duties and responsibilities include the following. Other duties may be assigned.
Travel Planner
Location:Remote/Hybrid (Puerto Vallarta, Cancun, or Mexico City)
Purpose of Position
Are you passionate about crafting unforgettable travel experiences? Journey Mexico is looking for a Travel Planner to design and execute exceptional, tailor-made itineraries for our clients. If you have a deep knowledge of Mexico, love working with people, and thrive in a fast-paced travel environment, we’d love to hear from you!
Why You’ll Love This Role:
- Creative & Impactful Work – Curate personalized travel experiences that showcase Mexico’s rich culture, landscapes, and hidden gems.
Expertise & Growth – Stay at the forefront of Mexico’s luxury travel scene while continuously expanding your destination knowledge.
Collaboration & Flexibility – Work remotely with a team of travel experts, guiding clients through seamless planning and execution.
What You’ll Do:
- Design & Deliver Bespoke Itineraries – Plan and book customized travel experiences for high-end clientele.
- Ensure Top-Tier Service – Maintain up-to-date knowledge of Mexico’s best destinations, hotels, and experiences to provide exceptional travel planning.
- Build Lasting Relationships – Foster strong client connections to encourage repeat business and long-term trust.
Qualification and/or Experience
- 3–5 years of experience in the travel industry in a sales or customer service role (DMC, guiding, or tour operations preferred).
- First-hand knowledge of Mexico – You know the country inside and out, from luxury resorts to off-the-beaten-path experiences.
- Strong attention to detail – You excel at organization, accuracy, and delivering flawless travel planning.
Language Skills
- Ability to read, write and speak English fluently and preferably Spanish fluently.
- French, German, Portuguese, and / or other 3rd language preferred (not necessary)
Essential duties and responsibilities include the following. Other duties may be assigned.
To apply please send a cover letter and resume to: jobs@journeymexico.com and tell us why you’re the perfect fit for this role!
Our Offices
Puerto Vallarta
Francisco Medina Ascencio 2039
Interior 205
Puerto Vallarta, 48333, Jalisco
USA – General Inquiries
2163 Lima Loop # 130-144
Laredo, TX 78045
